Thank you for shopping at Onlyoneletter. We strive to provide you with the best products and services. However, if you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Non-Returnable Items
Certain items are non-returnable, including:
– Customized or personalized products
– Digital downloads
– Gift cards
3. Refunds
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Exchanges
If you need to exchange an item for the same item, send us an email at hello@procardcrafters.com and send your item to the address provided in the email.
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at hello@procardcrafters.com.
